Terms of Use

1. About Chrella

Chrella is an online platform operated by Chrella, LLC, a limited liability company organized under the laws of the State of Georgia. Chrella provides a digital marketplace and professional network that allows Families seeking childcare and Nanny care professionals to find, connect with, and communicate with one another.

Chrella is a platform — not an employer, staffing agency, placement agency, or childcare provider. Chrella does not employ Nannies, does not place Nannies in homes, and does not guarantee the quality, safety, legality, or suitability of any user, profile, listing, or transaction facilitated through the platform.

2. Eligibility

To use Chrella you must:

• Be at least 18 years of age
• Be a legal resident of or authorized to work in the United States
• Have full legal authority to enter into these Terms
• Not have been previously suspended or removed from the Chrella platform

By creating an account, you represent and warrant that you meet all eligibility requirements.

3. Platform Role — Intermediary Only

Chrella provides technology to facilitate connections between users. All agreements, arrangements, employment relationships, and transactions are solely between the applicable users. Chrella is not a party to any agreement between a Family and a Nanny.

Chrella expressly disclaims any responsibility for:

• The conduct, behavior, or character of any user on or off the platform
• The accuracy, completeness, or truthfulness of any user profile, listing, or communication
• Any harm, injury, loss, or damage arising from a user's interaction with another user
• Employment disputes, wage disputes, or labor law violations between users
• Any agreement, contract, or arrangement made between users through or outside the platform
• The hiring, firing, supervision, or management of any Nanny by any Family

4. Background Checks

Chrella may offer background check services through Checkr, Inc., a third-party provider. Background check badges displayed on profiles reflect information returned by Checkr at the time the check was conducted. Chrella makes no warranty, representation, or guarantee regarding the accuracy, completeness, or currency of any background check result.

A background check badge does not constitute an endorsement, approval, or recommendation by Chrella of any user. Families are solely responsible for conducting their own due diligence before hiring any Nanny.

5. Subscriptions, Billing and Cancellation

5.1 Free and paid tiers. A Chrella account is free. Chrella Pro is an optional paid subscription. The features included in each tier, and the current price of each, are shown on the Pricing page and in Settings → Billing before you are asked to pay.

5.2 Automatic renewal. Chrella Pro is a recurring subscription. It renews automatically at the price shown at the time of purchase — monthly plans each month, annual plans each year — and continues to renew until you cancel it. Your payment method is charged on each renewal date. Prices in effect when you subscribe apply for the term you have purchased; any change to the price of a future term will be notified to you by email before it takes effect.

5.3 How to cancel. You may cancel at any time, yourself, from Settings → Billing. Cancellation requires no phone call, no email to support, and no explanation. There is no minimum term and no cancellation fee. To avoid the next charge, cancel before your renewal date.

5.4 What happens when you cancel. Cancellation takes effect at the end of the period you have already paid for. You keep Pro until that date; you are not charged again. A monthly plan cancelled mid-month runs to the end of that month; an annual plan cancelled mid-year runs to the end of that year. After that your account returns to the free tier — your profile, endorsements, messages and community posts remain. Cancelling Pro does not delete your account.

5.5 Failed payments. If a payment fails, our payment processor may retry it for a limited period. Pro features may be unavailable while a payment is outstanding. You can update your card or cancel at any point during that period from Settings → Billing.

5.6 Refunds. Subscription fees are charged in advance and are not refundable except where a refund is required by law, or where we have charged you in error. If you believe you have been charged in error, contact us and we will investigate and correct it. Cancelling stops future charges; it does not refund a period already begun.

5.7 Background checks are separate and non-refundable. Background checks are a one-time charge, not part of any subscription, and are ordered by you from a third-party consumer reporting agency. Because the check is performed as soon as it is ordered, the fee is not refundable once the check has been submitted. Paying for a check does not guarantee any particular result, and a result that does not clear is not grounds for a refund.

5.8 Founding and promotional grants. Where Chrella has granted Pro access at no charge — as a founding member or through a promotional code — no payment method is charged and there is nothing to cancel. Such grants are provided at Chrella’s discretion on the terms stated when they were offered.

6. Messages We Send You

6.1 What you will receive. Chrella sends you messages about your own account and activity: connection requests, direct messages, interview requests, endorsements, job matches, shift and calendar reminders, and occasional updates about the platform itself.

6.2 Email. Account and activity emails are sent to the address on your account. You may turn any of them off at any time in Settings → Notifications, individually or all at once, and every non-essential email we send carries an unsubscribe link that works without signing in. A small number of messages continue regardless, because they are not marketing and one of them is required by law: password resets, security alerts, changes to two-factor authentication, and notices relating to a background check.

6.3 Text messages. Text messages are off unless you turn them on. If you enable them, you consent to receive account notification texts from Chrella at the number you have verified. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Replying STOP stops texts to that number permanently, whether or not you also change the setting. Chrella does not send marketing text messages.

6.4 Consent is not a condition of using Chrella. You are not required to agree to receive text messages, or any non-essential email, in order to hold an account or to use any feature of the platform.

7. User Responsibilities

By using Chrella, you agree to:

• Provide accurate, truthful, and current information in your profile and communications
• Treat all other users with respect and professionalism
• Comply with all applicable federal, state, and local laws, including household employment laws
• Not use the platform for any unlawful, fraudulent, or harmful purpose
• Not post content that is false, defamatory, harassing, or violates another person's rights
• Not share another user's personal information without their consent
• Take full responsibility for any employment relationship you enter into through the platform

8. Endorsements and Community Content

Endorsements, community posts, and other user-generated content reflect the views of the individual users who posted them and do not represent the views or opinions of Chrella. Chrella does not verify the accuracy of user-generated content and is not responsible for any content posted by users.

9. Disclaimer of Warranties

THE CHRELLA PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, Chrella, LLC disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Chrella does not warrant that the platform will be uninterrupted, error-free, or secure. Chrella does not warrant that any Nanny or Family using the platform is suitable, qualified, safe, or reliable.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHRELLA, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or relating to your use of or inability to use the platform.

In no event shall Chrella's total liability to you exceed the greater of (a) the total amount you paid to Chrella in the twelve months preceding the claim, or (b) one hundred dollars ($100).

11. Indemnification

You agree to defend, indemnify, and hold harmless Chrella, LLC, its officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Chrella platform
• Your violation of these Terms or any applicable law
• Any content you post or transmit through the platform
• Any dispute or claim arising from your relationship with another user
• Any employment relationship or agreement you enter into through the platform

12. Dispute Resolution

Any dispute between you and another user is solely your responsibility to resolve. Chrella has no obligation to mediate, arbitrate, or resolve disputes between users.

Any dispute between you and Chrella, LLC shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration administered in Fulton County, Georgia, under the rules of the American Arbitration Association. You waive any right to a jury trial or class action proceeding.

13. Governing Law

These Terms shall be governed by the laws of the State of Georgia. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts of Fulton County, Georgia.

14. Changes to These Terms

Chrella may update these Terms at any time. We will notify you of material changes via email or in-platform notification. Continued use of the platform after the effective date constitutes your acceptance of the changes.

15. Contact

Questions about these Terms may be directed to:
Chrella, LLC · Atlanta, Georgia
legal@chrella.com