Contact Chrella
We're a small team and we read every message. We'll get back to you within one business day.
Response time: We respond to all support emails within one business day, Monday through Friday. Weekend messages are answered first thing Monday morning.
General support
Account issues, login help, billing questions
support@chrella.com
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Agency partnerships
Placement agency inquiries and early access
partnerships@chrella.com
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Trust & safety
Report a safety concern, inappropriate content, or abuse
safety@chrella.com
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Common Questions
How do I reset my password?+
Go to the login page and click "Forgot password?" — you'll receive a reset link at your registered email address within a few minutes.
How do I cancel my Nanny Pro or Family Pro subscription?+
Go to Settings → Billing and click "Cancel subscription." Your access continues until the end of the billing period you've already paid for.
How long does a background check take?+
Most Chrella background checks through Checkr complete within 1–3 business days. Complex checks involving additional county criminal records can take 5–7 business days.
Can I delete my account?+
Yes. Go to Settings → scroll to "Danger zone" → Request account deletion. Our team processes deletion requests within 5 business days. Note that endorsements you've written for others remain on their profiles even after your account is deleted.
How do I report a safety concern about another user?+
Email safety@chrella.com immediately. For urgent safety situations, always contact local emergency services (911) first.
How do endorsements get approved?+
Endorsements publish right away after an automated check for prohibited content. Both people must have Chrella profiles. Chrella does not review or verify what an endorsement says — see the Terms of Use.